Terms, liability & rating policy

QuikIT Pro is a connection platform only. We introduce you to independent service providers — we do not perform the work and are not liable for workmanship, conduct, disputes or outcomes between you and the provider.

Every service provider on QuikIT Pro is an independent contractor running their own business. They set their own labour and parts quote on site. QuikIT Pro charges a connection or call-out fee for the introduction, and subscription fees for plan members — nothing more.

QuikIT Pro accepts no liability for the quality, timeliness, safety or outcome of any work, for loss or damage arising from a job, or for any dispute between a customer and a provider.

You choose your provider using their star rating and reviews. QuikIT Pro vets pros and retains only top-rated professionals, but the final choice — and the decision to proceed on site — is always yours.

You may decline a provider, ask them to leave before work starts, or stop the job after an on-site assessment. The connection or call-out fee already charged by QuikIT Pro covers the introduction and the pro's trip, and is not refundable in that case.

Ratings work both ways: you rate your pro after every job, and pros rate customers. Repeatedly flagged accounts are reviewed and can be blacklisted from QuikIT Pro.

• Customers rate providers 1–5 stars after every job; ratings are public.
• Providers rate customers and may flag abusive, unsafe, dishonest or no-show customers.
• QuikIT Pro admins review flags and may warn, suspend or permanently blacklist an account.

• You are solely responsible for your workmanship, conduct and professional behaviour on site. QuikIT Pro connects you to the customer — it does not employ you and does not warrant your work.
• You quote labour and parts on site. QuikIT Pro never sets your price and is not party to your quote or invoice.
• Ask every customer for a rating once you finish. Ratings build your reputation and unlock more job pings.
• Quality control is enforced automatically: a 1–2 star average after 10 completed jobs triggers a warning, and staying there (or reaching 20 jobs) removes you from the platform permanently.

Warning at a 1–2 star average after 10 completed jobs. No improvement after the warning — or a 1–2 star average at 20 jobs — means automatic removal from QuikIT Pro.

Removal decisions are automated from your public review record. Blocked pros stop receiving job pings and cannot go online. You may appeal to QuikIT Pro support, and admins may reinstate an account after review.

Report an issue in the app and QuikIT Pro admins will review the job record, chat and PIN history to help both sides reach a resolution. This mediation is a goodwill service and does not make QuikIT Pro a party to the work agreement or liable for its outcome.